Terms and Conditions
These terms cover the use of carltaylor.co.uk and the general basis on which coaching is offered. Please read them before making an enquiry.
They are general terms. If you go on to engage coaching, you will be issued with a separate coaching agreement setting out the specific arrangements for your work. That agreement takes precedence over these terms wherever the two differ.
Carl Taylor Coaching is a registered trade mark and trading name of Psychology & Psychotherapy Services Ltd, a company registered in England and Wales.
Company number: 12303337
Registered office: 6 The Mark, 66 Rochester Row, London SW1P 1JU
Registered with the Information Commissioner’s Office as a data controller, reference ZA735645
For anything relating to this policy or to your personal data, contact coach@carltaylor.co.uk.
This policy covers the website carltaylor.co.uk. If you become a coaching client, the handling of your information during our work together is covered separately in your coaching agreement.
Who we are:
Using this website
The content of this site is provided for general information. It describes the coaching services available and is not advice on your particular situation.
We aim to keep the site accurate and available, but we do not guarantee that it will be uninterrupted or free of errors. We may change or withdraw content at any time.
What coaching is, and what it is not
Coaching is a collaborative process focused on your current situation and the direction you want to take. It creates space to think clearly, gain perspective, and act.
Coaching is not therapy, counselling, or medical treatment. It does not involve diagnosing or treating mental health conditions, and it is not a substitute for medical or psychological care.
Carl Taylor is a Chartered Counselling Psychologist and an EMCC Senior Practitioner Coach. That psychological background informs how the coaching works, but coaching engagements are not clinical services and are not provided in a clinical capacity.
If something arises during coaching that would be better supported by therapy, medical advice, or another service, we will discuss it with you and may suggest alternatives.
Enquiries and discovery calls
Making an enquiry or booking a free discovery call does not create a coaching agreement. A discovery call is a conversation to establish whether coaching is likely to be useful and whether we are a good fit.
We may decline to take on a piece of work if we judge that coaching is not appropriate, or that another service would serve you better. Where that happens we will say so clearly and, where we can, suggest alternatives.
Coaching engagements
If you decide to go ahead, you will be issued with a separate coaching agreement before the work begins. That agreement sets out the specific arrangements: the number and length of sessions, how they will be delivered, fees, cancellation terms, confidentiality, and the basis of the work.
The coaching agreement governs the coaching itself. Where anything in it differs from these website terms, the coaching agreement applies. These terms cover the use of this website and the general position before an engagement is agreed.
Sections of these terms that do not depend on an engagement, including those covering use of this website, intellectual property, and links to other sites, continue to apply alongside any coaching agreement.
Fees and payment
Current fees are set out at on the services page, fees are quoted in pounds sterling.
Invoices are issued in advance of each session and payment is required before the session takes place, unless agreed otherwise in writing.
Cancellations
If you need to cancel or reschedule a session, please give at least 72 hours’ notice. With sufficient notice, the session can be rearranged at no cost.
For cancellations with less than 72 hours’ notice, or if you do not attend, the full session fee is payable. The time has been reserved for you and cannot usually be reallocated at short notice.
If we need to reschedule, we will give as much notice as possible and work with you to find an alternative time.
Confidentiality
Coaching conversations are confidential. Information is not shared unless you consent, or we are required to do so by law, or there is a serious risk of harm.
Aspects of the work may be discussed in professional supervision, without identifying you.
How we handle your personal information is set out in our Privacy Policy.
Professional standards
Coaching is provided in line with the EMCC Global Code of Ethics. We hold professional indemnity insurance and take part in regular supervision and continuing professional development.
Outcomes and liability
Coaching can be valuable, but no particular outcome is guaranteed. You remain responsible for your own decisions and actions, and for how you apply anything discussed in coaching.
To the extent permitted by law, our total liability arising from the coaching or from your use of this website is limited to the fees you have paid for the work in question.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Intellectual property
The content of this website, including text, images, and the Carl Taylor Coaching® trade mark, belongs to Psychology & Psychotherapy Services Ltd or is used with permission.
You may read and share links to the site freely. Please do not reproduce substantial parts of the content elsewhere without asking first.
Links to other sites
This website links to external sites, including professional registers and directories. Those sites are not under our control and we are not responsible for their content.
Complaints
If something is not working, please tell us so we can put it right. Contact coach@carltaylor.co.uk.
If you remain dissatisfied with coaching provided, you can contact EMCC UK at info@emccuk.org.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last revised. The version in force is the one published on this site at the time of your enquiry.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.